1. No-refund rule
LEAGAS subscriptions provide short-term digital access and services. Payments are non-refundable once made, except for the limited circumstances in section 4 or where applicable law requires a remedy.
There is no refund or credit for change of mind, unused or partially used access, failure to study, loss of exam eligibility, an exam timetable or syllabus change, an exam postponement or cancellation, dissatisfaction with an exam result, personal device or internet problems, or failure to use the service before the expiry date.
2. Before transferring
Use only the bank account, exact amount, plan, access period, and unique payment reference shown in your authenticated checkout. Do not transfer if details are incomplete or unavailable. By making the transfer and submitting the payment slip, you confirm that you reviewed the plan and no-refund rule. Your bank may charge a separate fee.
The current LEAGAS plan is a fixed access period and does not renew automatically. LEAGAS does not collect card details or online-banking credentials.
3. Payment-slip submission and verification
After transferring, submit a readable PDF, PNG, or JPEG slip and accurate billing details. The upload confirms only that we received the file. We activate access after the transfer is matched to our payment records. Once verified, we email your receipt, plan, amount, start date, expiry date, and app link to the verification email supplied at checkout.
If information is missing or does not match, we may request clarification or reject the submission. Do not make a second payment while the first submission is being checked unless support instructs you to do so.
4. Limited exceptions
A return of funds is available only where:
- we verify that the same purchase was paid twice or that you paid more than the displayed total;
- we receive the payment but cannot activate the purchased LEAGAS service within a reasonable time; or
- applicable law gives you a remedy that cannot lawfully be excluded.
For a service interruption within our control, our normal remedy is to restore access or provide a reasonable access extension. Fraud, abusive use, account sharing, content extraction, or breach of the Terms does not create a right to a refund.
5. How to report a payment issue
Email support@leagas.org from your account or verification email. Include your name, payment reference, transfer date, amount, and evidence of the duplicate, excess payment, or failed activation. Never send your banking password, PIN, or one-time code.
We aim to acknowledge the report within 2 business days and decide it within 10 business days after receiving the information needed. Any approved return is made to the original payer or originating account where reasonably possible. Bank processing can take additional time outside our control.
6. Receipts, invoices, and tax records
Activation produces a numbered payment receipt. A tax invoice will be issued where required or properly requested and will contain the particulars required by applicable Maldives tax rules. Transaction and tax records are retained for the legally required period. If funds are returned, the appropriate credit or adjustment record will be created where required.
7. Questions and disputes
Contact support@leagas.org first so we can investigate. If we cannot resolve the matter, the complaint and dispute provisions in the Terms of Use apply. Nothing in this policy removes a non-excludable remedy under applicable consumer law.